Questions and Answers

1. What is 'My Account'? How do I update my information ?

It is easy to update your account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on this Website.

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

 

2. How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'Your Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

 

3. What do the different order status mean ?

Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway. 
Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller. 
Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery. 
Order Cancelled:The order was cancelled.

 

4. When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

 

5. How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when We ships your consignment and will also be provided a tracking number. During checkout you will be prompted to provide your location's pin code in order to ensure that we indeed deliver to you.

 

6. How can I track the delivery of my order?

You will be provided a Tracking ID for your order by the respective courier service provider.

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